Excerpts from County Council emails. They speak for themselves!!!
16th JANUARY 2017
Subject:RE: Claimed highway
Thank you for your email. I fear we may have reached an impasse and it is likely now that this matter will be tested through the courts. I understand that legal and other advisors have been appointed to act by some of the parties. It would therefore be inappropriate for me to deal with this matter through our corporate complaints process. My colleague James has conduct of the matter within nplaw.
I am sorry we have been unable to resolve this matter to your satisfaction
23rd MAY 2019
On 23 May 2019 Further to your email of 21 May, I understand that my lack of availability has been unhelpful, I wish that was not so but my team has been short-staffed for a considerable time now and whilst I hope to finally resolve that soon by the recruitment I have undertaken, it has throughout been a situation of juggling competing demands. This month I have been able to give greater attention to this matter.
I am currently on leave, back Tuesday 4 June, and therefore will respond to your query upon my return. If your query needs attention sooner then contact the support officer and he will find a colleague to assist you in my absence
TWO AND A HALF YEARS!!!!!!!!!!!
Short of staff, Recruiting, juggling workload. Perhaps not the ideal time to take another holiday!